Payment terms


You can also order the product to the nearest pick-up point. You can see the pick-up points and prices when you place your order.

30-day satisfaction guarantee

We want you to be satisfied with the product. If for any reason you are not, please let us know within 30 days from the date of purchase. We will refund the price of the product back to you once we have received the returned product. Shipping charges are not included in the product refund or product return. The product must also be in very good condition.


You can cancel your order within 14 days of receiving your order.

The product must be in its original packaging and condition.

The return costs are to be paid by the customer.

If you wish to cancel your order, please contact Hilakari Shop's customer service:

We can then refund the amount of your purchase back to you.

If your cancellation meets the above criteria you can return the product to the address:

City-Massage Ltd.
City-Holiday-City-Home Centre at Annankatu 25, 3rd floor.
00100 Helsinki